🏢 Our partner`s team helps customers rethink their personnel and recruitment strategy through personalized, innovative services. After assessing the special needs, our expert colleagues develop the most suitable solution for our customers.As a Customer Support Executive, you will be◼️ Responsible for courteously and promptly responding to customer inquiries through various channels such as phone, email or chat;◼️ Troubleshooting and issue resolution as you will be trained to diagnose and resolve customer issues such as billing discrepancies or other customer concerns and complaints, and work towards finding appropriate solutions to ensure customer satisfaction;◼️ Documenting and maintaining customer records, including details of interactions, issues raised, and resolutions provided through a ticketing system;◼️ Providing service information and up-to-date information to customers;◼️ Escalating issues to higher levels of authority for further action or resolution if the issues cannot be resolved by you.✔️ Qualifications: • Ongoing higher education• Speaking English and German on a work proficiency (B2) level; • Effectively communicating with customers and has active listening skills in order to understand customers’ needs and provide clear and concise information; • Skilled in identifying problems and are creative when it comes to think on their feet to come up with effective solutions in a timely manner; • A team player, who enjoys collaborating with their colleagues⭐ Our Partner offers:• Modern office work environment with well-designed and open workspaces, recreational areas, well-equipped kitchen, terraces, beverages (home office is available); • Stable and long-term job opportunity; • Flexible work hours (full-time, part-time opportunities); • Training opportunities for both professional growth and self-development; • Positive work culture; • AYCM sport pass contracting possibility; • Multi-cultural work environment and supportive, diverse teams; • Competitive salary package⏰Working hours: flexibleMonday-Friday:7-22 Saturday-Sunday: 7-21❗ How to apply:1️⃣ Register on Schönherz.hu2️⃣ Fill in a CV on Schönherz.hu* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 499 952 per month.
Szükséges nyelvtudás
Speaking English and German on a work proficiency (B2) level
