Debrecen

Leírás

🏢 Our Partner company was founded in 2014 in Debrecen with the goal of helping businesses engage their visitors more effectively—without compromising the user experience. What started as a simple exit-intent popup has quickly evolved into a versatile marketing toolkit, now used by over 20,000 websites across more than 150 countries.

Tasks:
🔎 Subscriber Onboarding and Campaign Setup: Personally assist in onboarding new subscribers, ensuring the successful setup and optimization of their campaigns for optimal results
🔎 Technical Troubleshooting: Troubleshoot and resolve technical problems for customers, providing timely and effective solutions to enhance their experience
🔎 Invoice and Payment Assistance: Assist users with invoice and payment-related questions, coordinating with the Finance department when necessary to ensure accurate and efficient resolutions
🔎 AI Revolution Participation: Collaborate with cross-functional teams on the AI Revolution project, contributing to the advancement of AI initiatives and the transformation of the company`s technological landscape
🔎 Pattern Recognition in Customer Issues: Analyze and identify patterns in customer issues, leveraging AI to predict and preempt potential problems, thereby improving customer satisfaction and retention

Qualifications:
✅ Ongoing university studies in IT
✅ Knowledge of programming languages or scripting, such as HTML and JavaScript
✅ Fluent in both written and verbal English and Hungarian, essential for serving our US- based clientele
✅ Exceptional Communication Skills: Demonstrate exceptional communication skills to effectively engage with customers and provide clear, concise information
✅ Technical Proficiency: Possess strong troubleshooting and diagnostic abilities to swiftly identify and resolve technical issues
✅ Technical Concept Explanation: Capable of explaining complex technical concepts to non-technical individuals in an easily understandable manner
✅ Problem-Solving and Critical Thinking: Exhibit strong problem-solving abilities and critical thinking skills to address and resolve challenges effectively
✅ Time Management: Excel in time management, with a proven ability to prioritize tasks and meet deadlines
✅ Team Collaboration: A team player who collaborates seamlessly with colleagues to achieve common goals

What our Partner offers:
🏢 Easily accessible office building, close to the Debrecen Campus
🅿️ Free parking
🍇 Free coffee, water, fruit, snacks
🎓 Support for university studies
📲 Company laptop and phone are provided

⏰ Working hours: flexible, 09:00-17:00

❗ How to apply:
1️⃣ Register on Schönherz.hu
2️⃣ Fill in your CV at Schönherz.hu

* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 656,785 per month.

Szükséges nyelvtudás

Fluent in both written and verbal English and Hungarian

Kiválasztásnál előnyt jelent

➕ Customer Service or Technical Support experience ➕ Agile Methodologies and Project Management Tools ➕ Ticketing Systems or Case Management Software ➕ SaaS Industry Knowledge ➕ eCommerce Industry Knowledge

Heti óraszám

30 - 40 óra

Munkavégzés helye

Debrecen + Home Office

Fizetés

Gross 2500 Ft/hour*