🏢 As a global customer service provider, our partner support its international, multinational partners in 17 foreign languages in IT and customer service matters. Since 2011, the company has been trying to create a stable, predictable workplace for its employees, while providing its customers the highest possible quality of service😍 We are looking for exceptional and enthusiastic applicants to join our company as Dutch and French speaking Customer Support Associate in order to build up a new team of world-class community of talented experts in Budapest.❗📌 IN THIS ROLE YOU WILL• Manage all flows of inbound customer requests and issues via email, chat and phone• Identify and assess customers’ needs to achieve resolution• Work with internal teams (i.e. Engineering, Compliance, Security), escalating issues and collaborating with appropriate parties to establish protocol on new processes • Create process enhancements and efficiencies, and manage any projects to completion • Provide periodic on-call support coverage for customer issues outside of business hours✅ Essentials • Ongoing studies at a University or College• Strong B2 Dutch AND B2 English knowledge is required • Strong written and verbal communication skills • Great problem-solving ability • Excellent organization and time management skills⭐ What they offer• Multicultural environment • Competitive Salary (above market average) • Other benefits • Hybrid work model⏰Working hours: between 08:00-18:00❗ How to apply:1️⃣ Register on Schönherz.hu2️⃣ Fill in a CV on Schönherz.hu* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 499 952 per month.
Szükséges nyelvtudás
Strong B2 Dutch AND B2 English knowledge
Kiválasztásnál előnyt jelent
• B2 French knowledge • Experience in financial services support, experience with Social Media Support (Sprout Social, Hootsuite) and basic understanding of Financial Markets and Trading
