💼 Our partner company, an exclusively Hungarian-owned software development company founded in 2009, is a Google Enterprise Partner. Their projects solve complex business problems efficiently. Their mission is to make people`s lives easier with their solutions. Since the company`s inception, they have worked on numerous projects based on Java, jBPM, JBoss and Google App Engine. You can see their developments in everyday life.👉 The Engineering Intern will play a crucial role in assisting their Engineering department in providing exceptional support to clients utilizing Google Cloud Platform (GCP). This part-time position will involve handling repetitive tasks, such as ticket follow-ups, process validations, and internal IT inventory management.Key Responsibilities: ✅ Ticket Management: ▪️ Follow up on open tickets to ensure timely resolution▪️ Prioritize tickets based on urgency and impact▪️ Assist in documenting ticket resolution processes▪️ Assist by Knowledge base structuring, Knowledge article creation and sorting ✅ Process Validation: ▪️ Verify adherence to established support processes and procedures▪️ Identify areas for process improvement and suggest recommendations✅ Task Follow-Up: ▪️ Monitor ongoing tasks for clients and ensure they are progressing according to plan▪️ Provide timely updates to clients and internal teams✅ Internal IT Inventory: ▪️ Assist in maintaining accurate records of IT assets within the organization▪️ Update inventory information as needed✅ Various ad hoc tasks: ▪️ Support the Engineering team with administrative duties▪️ Help out the Partnership team with external candidate managementRequirements:✨ Ongoing higher education studies (IT field is preferred)✨ Excellent organizational and time management skills✨ Ability to work independently and as part of a team✨ Strong attention to detail and accuracy✨ Conversational level of English✨ Not afraid to ask for help✨ Proactive, motivated✨ Affinity for IT✨ Detail-oriented, preciseWhat our partner offers:🧨 A dynamic and supportive work environment 🌵 Opportunities for growth and development within the company ⏹️ Exposure to a wide range of projects and campaigns 📒 Regular training and development opportunities to enhance your skills Our partner is committed to providing their employees with ongoing training and development opportunities to help them grow and succeed🧩 Gain hands-on experience in a dynamic and fast-paced technology environment🔎 Opportunity to learn about Google Cloud Platform and its applications📙 Develop valuable skills in IT support and process management⏰ Working hours: Unbound, adaptable to university studies, weekdays 08:00-18:00. Home Office up to 100%, ideally 1 office day per week at the indicated address❗ How to apply:1️⃣ Register on Schönherz.hu2️⃣ Fill in a CV on Schönherz.hu* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 656,785 per month.
