Budapest

Leírás

💼 Our partner is a company that develops high quality software. Their clients include Telekom, Google, Skyscanner, Ericsson. They are mainly in mobile applications and their competitiveness is based on their speed, reliability and superior quality. "Our passion is creating digital products that ROCK"

🔎 As an IT Support intern, you will have the opportunity to kickstart your career in the customer support field and develop essential skills in providing excellent customer service. You will work closely with senior team members and receive guidance to providing software support within a business to business setting, address inquiries, and resolve issues. This role requires strong communication skills, a willingness to learn, and a customer-centric approach.

Your daily tasks will include:
🧩 Responding to customer inquiries through various channels, such as phone, email, or chat, in a friendly and professional manner
🧩 Assisting customers by answering their questions, providing information, and guiding them through the support process
🧩 Troubleshooting and resolving technical and business operation issues within a broad and interesting domain
🧩 Collaborating with senior support staff to investigate problems, identify root causes, and provide appropriate solutions
🧩 Striving to meet customer satisfaction goals and key performance indicators (KPIs)
🧩 Maintaining a positive and helpful attitude during customer interactions, ensuring that customers feel valued and supported throughout their journey
🧩 Actively participating in training sessions and workshops to enhance your skills in customer support

Requirements:
🟥 Ongoing higher studies
🟥 Ability to work at least 24 hours a week (in 8 hour shifts)
🟥 Ability to work on rotational shifts, including nights, weekends and holidays (shifts start at 7, 15, 23 o`clock)
🟥 Strong problem-solving abilities and a willingness to learn
🟥 Familiarity with using basic computer applications and a willingness to learn new software tools
🟥 Flexibility to adapt to changing priorities and work in a fast-paced environment
🟥 Organisational and documentation skills
🟥 Excellent verbal and written communication skills in English, C level is preferred
🟥 Empathy and patience when dealing with customers
🟥 Ability to work collaboratively in a team environment

What Our Partner offer:
☑️ A team of 200 on a mission to create awesome digital products
💡 High-impact international projects from around the world
💻 Company MacBook, Paid holidays, Library, Personal Equipment budget, Healthcare, fruit every day, Túró Rudi and snacks
📗 A great community therefore an awesome company culture!
🏬 Cool office in the heart of Budapest (Deák square)

⏰ Working hours:
🔻 Rotational shifts, including nights, weekends and holidays (shifts start at 7, 15, 23 o`clock)
🔻 Every shift is 8 hours long

❗ How to apply:
1️⃣ Register on Schönherz.hu
2️⃣ Fill in a CV on Schönherz.hu

* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 576,601 per month.

Szükséges nyelvtudás

English (Fluent)

Kiválasztásnál előnyt jelent

Previous customer service experience

Heti óraszám

20 - 40 óra

Munkavégzés helye

Budapest, District VII.

Fizetés

Gross 2500 Ft/hour*