Leírás
🌕 The IT Technician is an essential point of contact for all things IT. This role requires both a technical and customer service-based approach. The applicant should have refined organizational, planning and prioritization skills and the ability to work collaboratively in a team environment.📍Our partner is an American chemical company providing global financial services in Hungary.Tasks:🔹 As a member of the Budapest IT Support Team, assist the wider EMEA IT organization and provide direct support to Partner’s user base in the EMEA region🔹 Serve as an IT point of contact on a Tier 2 level, manage the resolution of incoming IT incidents and tasks, escalate where appropriate, and manage service outage procedures using the FreshService ticketing platform🔹 Perform advanced troubleshooting to diagnose and resolve software and hardware issues🔹 Interact with multiple departments and locations of Partner🔹 Provide orientation and guidance to users on how to operate new software and computer equipment🔹 Leverage Microsoft SCCM functionality to replace or reinstall company laptops🔹 Install and configure appropriate software and functions according to specifications🔹 Provide printer and MFD support, including basic troubleshooting and queue management🔹 Provide basic PBX support, including troubleshooting, adds, moves, and changes🔹 Support video conferencing and collaboration tools such as Microsoft Teams and Teams-compatible meeting rooms🔹 Ensure the security and privacy of networks and computer systems🔹 Stay up to date with leading IT practices through research, networking, prototyping, and continuous learning🔹 Perform other assigned tasksRequirements:🧷 Must be in the first or second year of ongoing higher education🧷 Ongoing or completed studies in any IT-related field🧷 Ability to work effectively in a team environment🧷 Strong customer service mindset and communication skills🧷 Excellent communication, documentation, and troubleshooting skills🧷 Ability to communicate fluently and professionally in English, both written and spokenAdvantages:⭐ Ongoing or completed certifications in IT network, IT infrastructure, or IT cloud infrastructure⭐ Experience with Microsoft collaboration technologies such as Teams and SharePoint⭐ Experience with Microsoft Copilot and AI agents⭐ Affinity for managing and troubleshooting audio-video devices⭐ Experience with the FreshService ticketing systemWhat Our Partner Offers:🤝 Opportunity to work at Partner’s Budapest office, winner of the prestigious 2025 Office Of The Year Award in the large corporate category, featuring a sustainable, LEED Platinum-certified design and modern work environment🌍 Become an active and valued member of a global IT organization📚 Gain hands-on experience with various IT technologies used across Partner, including Microsoft Teams, SharePoint, Surface Hubs, Active Directory, FreshService, Copilot, and more🤝 Collaborate with IT expert teams from around the world🏢 Gain insight into the operations of a US-based multinational company📈 Develop your IT skills, expand your experience, and earn valuable certifications🤖 Apply your knowledge in automating processes using AI-powered solutions🚀 Explore long-term IT career opportunities within Partner🕘 Working hours:09:00 - 17:00❗ How to apply:1️⃣ Register on Schönherz.hu2️⃣ Fill in a CV on Schönherz.hu* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 715,765 per month.
Szükséges nyelvtudás
English (fluently)
Heti óraszám
20 - 30 óra
Munkavégzés helye
Budapest, District XIII.
Fizetés
Gross 2100 Ft/hour*
