Budapest

Leírás

💼 Our Partner is a prestigious and well-recognized Hungarian software development company whose main product is ArchiCAD, a three-dimensional architectural design software. Since its foundation in 1982, the company has grown into one of the world’s leading developers of 3D architectural software. Their mission is to make architectural design and construction processes more enjoyable and efficient through the use of virtual building models.

Joining this initiative offers a unique opportunity to be part of a transformative journey, contributing directly to the development of a modern, data-driven customer support ecosystem from the ground up.

Tasks:
⚙️ Maintain and configure Zendesk settings, workflows, and automations
🎯 Monitor and optimize ticket routing, triggers, and macros within Zendesk
🌐 Support the migration of global support teams to the centralized Zendesk platform
🔗 Assist in Zendesk integration projects and system testing
📝 Create and maintain technical documentation for processes, workflows, and updates
🤖 Contribute to the evaluation and implementation of AI tools to enhance support automation
🚀 Participate in building workflows and automations to improve overall support efficiency

Requirements:
🧑‍💻 Ongoing studies in Computer Science, Information Technology, Business Informatics, or a related field at a Hungarian university, with at least 3 semesters remaining
💡 Strong interest in customer support technology and process optimization
🔗 Basic understanding of, or willingness to learn about, APIs, integrations, or web technologies
🧠 Analytical mindset with great attention to detail
🚀 Self-motivated, proactive, and able to work independently
🗣️ Proficiency in English (both written and verbal)
📄 English CV required
💬 Familiarity with support platforms (Zendesk or similar)
🤖 Interest in AI and automation technologies
🧾 Experience using documentation tools (Confluence, Jira, or similar)
🧠 Basic understanding of customer service processes

What our Partner offers:
🌍 Remote position (within Hungary) with flexible working hours and a high degree of autonomy
💻 Hands-on experience with enterprise support technologies and AI implementation
🌐 Exposure to global support operations and technology strategy
🤝 Mentorship from experienced technology and customer support professionals
🚀 A dynamic, international work environment where your contributions truly make an impact

⏰ Working Hours: Monday to Friday, between 8:00 and 18:00 (flexible scheduling within this timeframe)

❗ How to apply:
1️⃣ Register on Schönherz.hu
2️⃣ Fill in a CV on Schönherz.hu

* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 656,785 per month.

Szükséges nyelvtudás

English (fluent)

Kiválasztásnál előnyt jelent

🐍 Exposure to programming or scripting (Python, JavaScript) is a plus 🌱 A willingness to learn and develop new technical skills is highly valued

Heti óraszám

20 - 30 óra

Munkavégzés helye

Budapest District III.

Fizetés

Gross 2185 Ft/hour*