🏢 As a global customer service provider, our partner support its international, multinational partners in 17 foreign languages in IT and customer service matters. Since 2011, the company has been trying to create a stable, predictable workplace for its employees, while providing its customers the highest possible quality of service.💼 Job Description:- The objective of the Technical Support Analyst is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support.- The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems, e-mail or via weblogs.- All applicants should be willing to work variable shift patterns on request.💻 Responsibilities:• Log, validate and diagnose customer issues, on the full range of products and applications used on the customer site.• Provide the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group.• Escalation and management of calls according to required standards of the company.• Excellent attendance and punctuality are required.• Adhering to all company policies and procedures📋 Duties:• Resolve customer problems using the relevant tools and systems.• Manage end to end all calls logged, providing regular updates to customers on call status.• Invoke Escalation Procedures within defined time frames.• Work to achieve individual and team goals.• To comply/complete desk specific or ad-hoc request/tasks.• Protect confidential and sensitive information and materials.• Escalate tickets to escalation team for validation and further escalation.• Monitor ticket queues and mailboxes and handle tickets appropriately.📌 Responsibility:• Ongoing university studies• Technical skill with Windows XP, Windows 2000.• Microsoft Office Suite.• Knowledge of printer hardware.• Knowledge of Local Area Networking.• Knowledge of Remote Access tools• Experience in communication with customers.• Ability to follow specific processes and procedures.• Demonstrates high level of customer satisfaction in previous positions.• Experience on Process Managed Environment.• Ability to identify problems.• Ability to apply analytical and investigative skills to resolve customer issues.• Ability to handle challenging support situations.• Ability to convey knowledge to others.⏰Working hours:On weekdays only at night (19:00-07:00), on weekends only during the day (07:00-19:00).❗ How to apply:1️⃣ Register on Schönherz.hu2️⃣ Fill in a CV on Schönherz.hu* If you are over 25 years of age, 15% of your gross salary will be deducted from your PIT. If you are under 25 years old, you will be exempt from PIT, so you can consider your gross salary as net, up to the average wage in the national economy, which is HUF 499 952 per month.
Szükséges nyelvtudás
B2 level in English and German
Kiválasztásnál előnyt jelent
- previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers preferably within an international company, -call centre experience
